Dear Troy,This note is to thank
you for our swimming pool you sold to my family from Tubs of
Fun! We are very happy with our pool.
Troy, you are true to your word, very knowledgeable in
all that you do and also kind.
Your employees are excellent. There hasn’t been a time
upon entering your store that I wasn’t greeted with a
cheerful “hello” and wonderful assistance from the people at
Tubs of Fun. There is also courtesy given with any phone
calls.
Our pool pump & filter are of high quality. I believe
they are durable. I have confidence in your honesty, Troy,
and that Tubs of Fun will stand behind their merchandise.
Truly,
Diane
Tubs of Fun:
We recently installed an
Endless Pool in our home. We had been having an extremely
difficult time keeping our water clear, regulating the
chemicals and preventing algae from growing in the pool. We
contacted the out-of-state pool vendor we purchased the pool
from and they suggested contacting a local pool company to
help us out. We contacted Tubs of Fun of Fargo.
Troy and the staff at Tubs of Fun could see my
frustration with not being able to regulate my water even
after testing and retesting and adding many chemicals. I was
ready to drain the pool and start over. Troy prevented me
from doing that. He told me they could turn almost any
troubled water around.
He willingly came out to our home to evaluate the water.
Within minutes of inspecting the pool and pool equipment,
Troy was able to see that the pool filtering system had been
installed backwards from the manufacturer.
We now have the filtering system installed correctly and
WOW what a difference maintaining the pool has been. I now
have clear water and having our pool is now more fun than
work.
Thank you very much Troy and Tubs of Fun for your
expertise in quickly identifying the problem and willing
ness to help us out. It's great to have a local pool company
that can provide this kind of service.
Margy
Horace, ND
Dear Islander Spas & Tubs of Fun,
In September, my wife
and I went to the Fall Home Show in West Fargo, ND. We were
serious spa shoppers since our 13 year old Dimension One spa
was non-functional. The first show booth we stopped at was
Tubs of Fun from Fargo, ND. At the booth was Dalana from
Tubs of Fun and John Mason your factory representative for
Islander Spas. Wow, what a Team!!!
Delana talked about the Tubs of Fun business and local
service. This was important to us. Then John knowing we were
true shoppers talked to us about spas. He helped us get
educated. He showed us what to look for in spas, benefits of
one spa vs. another, long-term functionality of various
components, energy efficiency and prices. What further
impressed us was his no pressure sales approach, and his
knowledge of spas. We knew he was well versed with spas with
the 3-ring binder of facts, pictures, testimonials, and his
confidence of his product. The pricing was also very
competitive for such a finely designed product. Delana and
John knew their bottom line price and were very professional
in what was included, etc. We appreciate all their knowledge
and straightforward approach and want you to know about our
experience.
There were approximately 50 booths at this show. Six of
the booths were for spa sales. We looked at all the other
spas and spoke with many of them. None of them came close to
the team approach of both selling and educating us on a spa.
We came back on Sunday afternoon after “sleeping on” the
whole idea one night. We knew who would sell us a spa – not
only the people who knew the most, who were the kindest, who
had the best warranty (which tells me their own confidence
in their product) but the people who we determined truly did
have the best product – Island Spas and Tubs of Fun. Again
John and Delana were great to work with and our children who
are 10 and 12 were treated like “gold” and fine young adults
by John and Delana in the process too!!
On October 2nd the spa was delivered to our home by 3
fine gentlemen. I am happy to say we are enjoying the tub.
My spouse and our two children have been in the spa
everyday. Troy, Jeremy, and Jeremy who delivered the tub,
stet it up and coached us through the operation were also
very knowledgeable and fun to work with. Keep up the great
work!!
Bottom line is we like to give credit and praise where it
is due!!! So thanks to all of you who build the spas, sell
the spas, and service the spas. It’s a great “relaxation
machine” and family bonding activity!!
Have a great day!!!!!!
Sincerely,
Paul and Sheila
Dear Folks at Tubs of Fun,
Enlcosed is a picture of the
sauna on our patio overlooking the lake. We are truly
enjoying it. If you would like us to talk to any prospective
buyers, have them give us a call at 218-573-#### or e-mail
us at *****@hotmail.com. We are looking forward to cooler
weather and romps of snow after we can no longer take a dip
in the lake!
Sincerely,
John & Elaine
Dear Troy,
I want to take this opportunity
to thank you and your staff for the wonderful service you
have provided me since I purchased my spa last spring. It is
very reassuring to know that whenever I have questions
regarding the spa or water treatment problems, I am treated
with respect and promptly have my concerns resolved.
I work long hours as a Registered Nurse and also suffer
from osteoarthritis. I thoroughly enjoy going home after a
long, hard day and relaxing in my spa. The nice warm water
is also a wonderful place to do my physical therapy
exercises.
There are not enough words to express how happy I am with
my spa or how grateful I am to you for assisting me with
this wonderful purchase.
God Bless you and Thank you again,
Mary |